New Delhi, May 14: Air France on Thursday, May 14 apologised to its passengers especially to Indian passengers for 'all inconveniences', due to a long delay in a Paris-Mumbai flight Sunday, May 10.
"Air France apologises for the ill-treatment meted out to passengers and understands the annoyance expressed by some of them. Exceptional circumstances made the situation particularly difficult," the airline said in a statement.
The Air France Airbus-A330 flight AF 218 was delayed after the pilot noticed some vibrations coming from the cargo hold. Indian passengers who reached Mumbai on Tuesday, May 12 had complained of 'ill-treatment' and alleged racial bias on the part of the airline employees.
"The airline did not give any reason for the delay and dumped all Indians in a small room," an Indian passenger said after landing in Mumbai.
However, the airlines said that its staff made sure that all the passengers were served and comfortable.
"Air France apologises for the ill-treatment meted out to passengers and understands the annoyance expressed by some of them. Exceptional circumstances made the situation particularly difficult," the airline said in a statement.
The Air France Airbus-A330 flight AF 218 was delayed after the pilot noticed some vibrations coming from the cargo hold. Indian passengers who reached Mumbai on Tuesday, May 12 had complained of 'ill-treatment' and alleged racial bias on the part of the airline employees.
"The airline did not give any reason for the delay and dumped all Indians in a small room," an Indian passenger said after landing in Mumbai.
However, the airlines said that its staff made sure that all the passengers were served and comfortable.
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